Terms & Conditions

Garment Care

Please follow the care instructions provided in the product description and on the clothing tags - this will advise how to best care for your purchases. Down By The Banks can not be held responsible for items which have been incorrectly cared for. The colouring in some fabrics may fade over time. This is due to the eco friendly inks that are used when printing fabric designs.  Do not scrub prints or put them in the dryer.  All fabrics have been pre-washed for shrinkage & colour run.

Some garments contain plastic or metal fasteners (also known as snaps). Parents/carers are responsible for ensuring these 'snaps' are tightly secured to the garment before placing on the child. If they come loose, they post a choking hazard for children. Down By The Banks can not be held responsible for accidents caused by improper supervision.

Please take all reasonable precautions to ensure the longevity of your items. If you have any questions about the long term care of any particular product, please contact us.

 

Pre-Orders

Any order including a pre-order item will be held and all posted together. If the customer wishes their products to be posted separately, they will be invoiced for additionally postage costs.

 

Faulty Items

As per the Australian Consumer Law, if there is a fault with your purchased items, please contact us with the details of the fault within 7 days of receiving your item and we will endeavour to correct it as soon as possible. Down By The Banks reserves the right to offer only repair, replacement or refund of faulty items at our discretion where allowable by law.

For more information, please head to our "Returns" page.

 

Toy & Accessory Safety

Down By The banks is committed to providing you with safe toys by curating certain products for children on behalf of third-party suppliers. For all our products we advise strict parental supervision.

Please be advised that as a matter of policy, all the products curated and created by Down By The banks are intended only for the use of children three (3) years old and above. The products may contain small parts which may be considered as choking hazards for children below three (3) years old.

You understand and acknowledge that by purchasing products for children, it is the responsibility of the parent/s or legal guardian/s of the child to determine the appropriate and suitable products for their child. While Down By The Banks is committed to providing safe toys from safe third party Suppliers to the public, it disclaims any and all liability arising from the mishandling of products and wrong usage of the same.

 

Intellectual Property

Unless otherwise stated, all images, products, photographs, text, designs, illustrations, logos, HTML code on this website and extending to all Social Media, is the copyright of and remains the intellectual property of Down By The Banks at all times. This website and all of its content may not be reproduced, copied, duplicated, sold or exploited for any purpose without the express written permission of us, or as specifically authorised by law. Do not copy or use any of our images or photographs from our website or Social Media without permission or authorisation. 

The Grow with Me range is well known in the handmade children's clothing niche. A selection of our products have used patterns designed by others (where copyright allows this), however, some of our products are our own exclusive products and designs. All present and future rights to intellectual property including inventions and improvement, trademarks (whether registered or common law trademarks), patents, designs, copyright, and corresponding property rights under the laws of any jurisdiction. All original Down By The Banks designs and products are protected by Australian intellectual property laws. The copying and duplicating of these are strictly forbidden.